Shipping Policy
We process and ship most orders from Schenectady, New York from Monday through Friday. We offer a $7.99 flat rate shipping within the 50 United States & Puerto Rico. We do not ship items internationally at this time.
Whenever possible, we reuse boxes and cushioning materials to ship packages. We believe by doing this, we help minimize waste and save the environment one box at a time. If you wish for us not to ship your items using recycled materials, please let us know in the “note” section when you place an order.
If you have further questions about our shipping process or timeline, please contact us at rest.ritual.routine@gmail.com
Return & Refund Policy
We hope you’re ecstatic with your purchase, but we understand this can’t be the case 100% of the time. You can send us an email at rest.ritual.routine@gmail.com and we will make every effort to remedy the situation. If a return and refund is needed, please follow the policy below:
We have a 15-day return policy, which means you have 15 days after the shipment is marked “delivered” to your address to request a return. To be eligible for a return and refund, the item must be in the same condition that you received it–unused and in its original packaging. We make sure to inspect each item before it leaves our store and unfortunately, we will not be able to refund any used items or ceramic/glass products that are broken upon use. Since tea is considered a perishable food product, we cannot accept a return unless it is unopened in the original sealed package. Please understand that we cannot provide a refund if the issue is a matter of personal taste. Shipping costs, sale items, and gift cards cannot be refunded at this time.
To start a return, please contact us at the email above. Please provide an order number and the reason for your return. We may ask for photos. If your return is accepted, we’ll send you a return shipping label. Please note that the return shipping cost will be deducted from the refund. We ask that you mail the item(s) to us within 7 days of receiving the label. Items sent back to us without first requesting a return or after the 7-day period will not be accepted. All returns will need to be sent to the following address:
Rest.Ritual.Routine c/o Rosa Rivera
PO Box 94
Schenectady, New York 12301
Feel free to reach out to us with any return questions at the email above.
Disclaimer:
Please consult an experienced medical practitioner who has a good working knowledge of herbal medicine if you are taking other medications, are pregnant or breast-feeding, please be aware of any herbal allergies or contraindications before consumption.
Due to historical racism, capitalism, and patriarchy that has influenced our medical system, monetized our healthcare system, and stripped us of our ancestral healing traditions, herbal treatments & products have not been approved by the FDA and therefore cannot be said to treat, cure, or prevent disease legally.
However, we can share our lived experience, ethnographic data and scientific data that is available to support us in our nature based healing.